REFUND & CANCELLATION POLICY
1. General Policy
SEAFA – Science, Education & Aesthetic Facial Academy is committed to delivering high-quality educational products, courses and training experiences. We are confident in the value of what we offer and aim to ensure transparency and fairness in our refund policy.
This Refund & Cancellation Policy applies to all purchases made through SEAFA, unless otherwise stated in specific course terms.
2. 7-Day Right of Withdrawal
In accordance with best consumer protection practices, SEAFA offers a 7-day guaranteed refund period from the date of purchase for eligible products and services.
Within this period, the customer may request a full refund without the obligation to justify the reason, provided that the conditions below are met.
Refund requests must be submitted in writing via the official SEAFA contact email indicated on the Website.
3. Eligible Products and Services
3.1. Online products and digital content
For online courses, digital programs and downloadable educational materials:
The customer may request a full refund within 7 calendar days from the purchase date.
Access to the content may be revoked once the refund is processed.
3.2. In-person courses and events (standard format)
For in-person courses and educational events not involving anatomical specimens:
A full refund may be requested within 7 calendar days of purchase.
After this period, refunds may not be guaranteed and will be evaluated on a case-by-case basis, depending on organizational and logistical costs already incurred.
4. Special Conditions – Fresh Frozen Cadaver Courses
Due to ethical, legal and institutional regulations governing the use of fresh frozen anatomical specimens, courses involving fresh frozen cadavers are subject to special refund conditions.
For these courses:
A 7-day refund period applies only if the request is made within 7 days of purchase and well in advance of the course start date.
After this period, refunds are not possible, as specimen reservation, institutional agreements and logistical commitments are non-refundable.
In exceptional cases, and at SEAFA’s sole discretion, the paid amount may be:
Transferred to a future edition of the same or similar course, subject to availability and institutional approval.
No monetary refund is guaranteed after the applicable refund period for cadaver-based courses.
5. How to Request a Refund
To request a refund, the customer must:
Send a written request to SEAFA using the official contact email provided on the Website
Include the full name, purchase details and proof of payment
Clearly indicate the request for cancellation or refund
SEAFA will review the request and respond within a reasonable timeframe.
6. Refund Processing
Approved refunds will be processed using the original payment method, whenever possible.
Processing times may vary depending on payment providers or financial institutions.
SEAFA is not responsible for delays caused by third-party payment platforms.
7. Feedback (Optional)
While not mandatory, SEAFA appreciates feedback regarding cancellations or refund requests. This information helps us improve our educational offerings and overall experience.
8. Final Provisions
SEAFA reserves the right to update or modify this Refund & Cancellation Policy at any time. The version published on the Website at the time of purchase shall apply.
Last updated: January 2026